Shipments delivered via Rapid Express Saver will not necessarily be delivered to the addressee personally. The Carrier may deliver a package to the addressee shown on the barcode label or to any other person appearing to have authority to accept delivery of the package on the addressee's behalf (such as persons at the same premises as the addressee or neighbours of the addressee). When shipping to residential address, if the drop off location is in a 'safe' area, then the courier driver will leave the parcel at your doorstep.

Customs

When sending personal effects, the form CF3299 should be filled out and included with invoices to help with clearance.

Medical devices, drugs, etc. must comply with FDA (Food and Drug Administration) regulations and submit prior notice electronically at: www.fda.gov

Before sending your parcel to United States, please make sure that none of the items in your parcels contravene the restrictions imposed by customs at destination.

Customs website: http://www.cbp.gov/

Download a customs form by clicking the link below:
CF3299

Documents Needed

After you have paid for a shipping service to Usa, you will be redirected to a page where you can download and print out the relevant shipping labels, i.e

AWB (Courier Air Waybills - barcode) - Proforma or Commercial invoice - Address label.

The above documents are standard for any international shipment.

Please note, if additional documentation is required for the import of any particular item, it is the customer's responsibility to provide them at destination.

Restrictions

Goods travelling by 'Cargo' are subject to different restrictions to those travelling as carry-on luggage.

A shipment to Usa is deemed unacceptable if: it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation) or other relevant organisation. Many items which appear harmless in everyday use can pose danger on air transport and are consequently forbidden for transport.

The following page displays a sampling of common prohibited and restricted goods.

http://www.rapidparcel.com/help/prohibited-items.php

Packing Advice

Your parcel must be boxed and well packaged. This will reduce the risk of damage to any item during transit or any associated automated distribution process.

Please be aware the item is not taken by hand from collection to destination and will visit many sorted facilities on its journey. For that reason, you need to protect the items to ensure they make it from A to B safely.

The following packaging guidelines are recommendations to assist you in packaging your shipment:

http://www.rapidparcel.com/help/packing-advice.php

Shipment Protection

When you book a shipping service to Usa, you will be able to choose an appropriate level of cover for your shipment. We offer enhanced parcel protection for up to £2000 for a small additional fee.

If you do not purchase enhanced Shipment Protection, your shipment will be only covered to a maximum value of £50 as per the limited liability set out in our Terms & Conditions and subject to your parcel passing minimum packaging requirements.

Please note that the declared value for customs purposes is not related to the declared value selected for Shipment Protection. We encourage all customers to purchase shipment protection cover for loss or damage.

FAQs

We have a detailed and comprehensive Help Section here. If you cannot find the answer or advice you are looking for there, please use our enquiry form